Protecting those who protected us
Families place loved ones in nursing homes and assisted living facilities trusting they will be cared for. Understaffing, poor training and corporate cost-cutting too often lead to neglect and abuse instead. Many victims cannot speak up for themselves — so we speak for them.
Warning signs of abuse or neglect
- Bedsores (pressure ulcers)
- Unexplained bruises or fractures
- Falls and repeated injuries
- Sudden weight loss or dehydration
- Poor hygiene or soiled bedding
- Over-medication or sedation
- Withdrawal, fear or mood changes
- Missing money or property
What you should do
- If your loved one is in immediate danger, call 911.
- Document what you see — photos, dates, names of staff and any statements made.
- Request your loved one’s care records and report your concerns to facility management and your state’s long-term care ombudsman or licensing agency.
- Talk to us. We investigate staffing levels, inspection histories, care plans and medical records to uncover what really happened.
Frequently asked questions
Can I bring a claim if my loved one has dementia?
Yes. Family members or a legal representative can often bring a claim on behalf of a resident who cannot do so themselves.
Will reporting abuse make things worse for my loved one?
Retaliation against residents is prohibited. We can help you take steps to protect your loved one, including moving them to a safer facility.
What if my loved one died because of neglect?
Your family may have a wrongful death claim. Please contact us for a confidential conversation.
